Job Description

The Operational Risk and Assurance Business Partner will work closely with all stakeholders in their area to ensure effective delivery, deployment and embedding of these standards and processes - as well as the ongoing evaluation of inputs and outputs to ensure high performance across these areas. This role will be fundamental to the successful on boarding of new business, holding shared responsibility for early life performance and warranty period sign-off prior to the Operations colleagues assuming ‘BAU’ responsibility.Key responsibilities and accountabilities within the role will include:Supporting the implementation of a TOPS and BEST strategy to align the business and each cluster to TOPS and BEST global frameworks and standards, driving a culture of best practice.Full knowledge of all current and new Teleperformance Global TOPS and BEST Standards, working to ensure they are communicated, implemented and embraced across the cluster and key contact for the TP Global Operational Process Compliance teamRegularly interact with SVP, VP, Directors, CCM’s and ACCM’s to share ideas and exchange feedback, reporting on deployment results across their cluster whilst ensuring consistency across the clusters and Geo's