Job Description

Santam Broker Solutions Operations: Shared Services has an exciting opportunity for a Training Team Manager position reporting to the Head: Shared Services. This role is pivotal in driving impactful learning experiences that support Santam’s operational excellence and service delivery.  WHAT WILL YOU DO?The successful candidate will, amongst others, have the responsibility of formulating plans and strategies for the implementation of training solutions that lead to the improvement of knowledge and skills of internal and external stakeholders, resulting in the business achieving its strategic objectives.  WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?  Lead and manage a team of trainers to deliver high-quality training across Broker and Operations environments.Co-develop and implement the Training Strategy aligned to Operations goals and business priorities.Design and maintain training programmes and calendars that support onboarding, upskilling, and continuous learning.Collaborate with internal and external stakeholders to identify training needs and deliver fit-for-purpose learning solutions.Drive innovation in training delivery, including remote learning and digital enablement.Monitor and evaluate training effectiveness, ensuring feedback loops with line management.Manage training budgets and foster a cost-conscious culture.Build a high-performance team culture through coaching, performance reviews, and development planning.Champion communication, change management, and diversity within the training function