Job Description
Full job descriptionWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES:Welcome and introduce the Wine EstateCheck-in and check-out guests;Pass all relevant guest information on to various departments as required;Assist guests with bookings, tours and transfers, build and create guests’ itineraries;Ensuring that all guest information and rates are correct;Guests’ liaison to all outside guests and assist Indochine restaurant when needed;Update guests’ profiles on Protel;Report to the manager on duty regarding any related maintenance concerns;Prepare welcome letters and registrations cards;
Responsibilities + Skills
Must be well-presented;Friendly, helpful and outgoing;Natural warmth and friendliness;Punctual & self-disciplined;Extreme attention to detail;Pro-Active and a team player;
Education
At least 2-3 years experience in a similar role;Very strong computer and great administration skills;Passionate about the hospitality industry;Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic);
Experience
