Job Description

As part of our team working across FNB Home & Secured Lending (HSL) as well as Customer & Sales Interactions (CSI) you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:Customer Communication: HSL communication to customers through all channels and methods available including APNs, Emails, SMS, OfferX, internet capabilityTeam Management: Manage and leading the campaign team. Regular check-ins required, guidance on what is most important, applying pressure on senior stakeholders for feedbackCustomer Retention: Focus on strategies to retain existing customers, which is often more cost-effective than acquiring new ones.Customer Insights: Analyse customer data to understand behaviours, preferences, and needs, helping to tailor products or services for campaigning.