Job Description

Assisting heads of departments in overseeing all departments in the Resort with focus on Housekeeping, Front office and Food and BeverageProviding a visible management presence while on duty.Ensuring each department that you oversee is prepared and staffed for each shift.Training of staffEnsuring that the standards of the resort are maintained.Ensuring all Policies and Procedures are adhered to.Stock control where necessary in various departmentsOverlooking day-to-day operation of the whole facilityCommunicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)Communicating with employeesAssisting other heads of departments with their workReporting to the General Manager and Deputy General Manager