Job Description
DescriptionThe successful candidate will be responsible for the following:overseeing the day-to-day operations of all hospitality departments;staff management;develop and implement strategies to enhance guest satisfaction and exceed service standardsrecruit, train, and supervise hospitality staff to ensure consistent delivery of high-quality servicecollaborate with other departments to coordinate seamless guest experiencescompile and monitor annual budgetoversee cost control measures to maximise profitabilitystay updated on industry trends to drive innovation and continuous improvementad hoc administrative duties;
Responsibilities + Skills
Oversee orders for Front of house stock eg. Retail, Water, packaging etc. in accordance with budget;
Education
Positively & actively promotes the company services and productsProvide training for a high level of service in the dedicated outletsManage customer experience throughout the customer journey on the Estate
Experience